Audio does not pause when earbuds are removed

Sep 07,2022
U219792986
Sep 07,2022 at 2:38 pm
Sep 07,2022 at 2:38 pm

Hi,

 

I have brand new Air series earbuds and there is an issue with the in-ear auto detection. The audio does not pause when one or both of the earbuds are removed. Please can you help me enable this function?

 

I have read the FAQs which states the following:

 

"Please be aware that EarFun Air is equipped with capacitive in-ear detection technology. Only when the earbuds are properly worn, the touch control shall be enabled and meanwhile music will be automatically played, while the earbuds are not properly worn or not in the ears, the touch control shall hence be disabled and music will pause as well."

 

What does 'properly worn' mean in this case? All of the touch controls are properly working so I assume I am wearing them properly.

 

Thank you,

 

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EarFun CS Team

Staff Member

Sep 08,2022 at 5:52 am
Sep 08,2022 at 5:52 am

Hi friend, 

 

Thanks for choosing EarFun. 

 

We have upgraded EarFun Air and the new version doesn't have in-ear detection. Could you please kindly send us your order number so we check the version of your earbuds?  Please email our customer service team via service@myearfun.com. 

 

Sincerely,

 

EarFun Customer Service Team

 

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U219792986
Sep 08,2022 at 11:50 am
Sep 08,2022 at 11:50 am
EarFun CS Team said:

Hi friend, 

 

Thanks for choosing EarFun. 

 

We have upgraded EarFun Air and the new version doesn't have in-ear detection. Could you please kindly send us your order number so we check the version of your earbuds?  Please email our customer service team via service@myearfun.com. 

 

Sincerely,

 

EarFun Customer Service Team

 

Click for original message

Hi,

 

Thank you for the quick reply. I placed my order on Amazon with order number 203-1516231-8892362.

 

The FAQs on this page clearly state that this model has in-ear detection:

https://www.myearfun.com/uk/headphones/earfun-air-true-wireless-earbuds-black

 

Thank you

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