Hi,
I have brand new Air series earbuds and there is an issue with the in-ear auto detection. The audio does not pause when one or both of the earbuds are removed. Please can you help me enable this function?
I have read the FAQs which states the following:
"Please be aware that EarFun Air is equipped with capacitive in-ear detection technology. Only when the earbuds are properly worn, the touch control shall be enabled and meanwhile music will be automatically played, while the earbuds are not properly worn or not in the ears, the touch control shall hence be disabled and music will pause as well."
What does 'properly worn' mean in this case? All of the touch controls are properly working so I assume I am wearing them properly.
Thank you,
