Cannot Adjust ANC Setting While Paired to a Device.

Apr 20,2022
U185913344
Apr 20,2022 at 8:59 pm
Apr 20,2022 at 8:59 pm

I received a pair of Air Pro 2 earbuds the other day. According to the instruction manual included with the packaging, pressing the left earbud for 2 seconds is the way to switch between ANC settings.

My earbuds will only do this while unpaired from a device. I cannot switch ANC settings while paired to a device (laptop, phone, etc.).

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EarFun CS Team

Staff Member

Apr 21,2022 at 1:50 am
Apr 21,2022 at 1:50 am

Hi friend,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused.

 

We kindly suggest you reset and reconnect the earbuds per the updated steps:

 

Step 1: Place both earbuds into the charging case.

Step 2: Keep the charging case open, press and hold the charging case button for at least 8s until both earbuds flash in purple, then earbuds have been reset successfully.

Step 3: Delete the old connection from the Bluetooth device and reconnect “EarFun Air Pro 2".

 

As for the tap control, we kindly suggest you clean the tap area first and then tap the center point of the button to control. Sometimes, you may also need to control the rhythm and frequency of tapping and try several times more to be familiar with the operation and then you will touch the correct area and control the earbuds.

 

You can also hold the left earbud in your left hand, tap the touch area with the index finger of your right hand to see if it works normally.

 

If the above methods still could not solve your issues, please email to our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty . EarFun provides 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

 

EarFun Customer Service Team

 

 

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