I have two sets of Earfun Air TW200. Of the first set the left bud is dead (not charging, no lights at all) because it was dropped in water but the right one connects and works just fine. In the second set only the left one connects properly. The right on tries (it keeps saying connecting) with blue lights blinking and all but does not succeed. Can I salvage the working buds and combine them to one working set? And how, please? Thanks
Please send the order numbers for both pairs of earbuds to our customer service team so they can check the batches. If the batches are the same, they should be able to pair.
Customer service team: service@myearfun.com
Which number ist the batch number, please?
Please kindly send your order number to our customer service team for further assistance: service@myearfun.com.
①If you purchased it on our official website, please kindly find your order number through this link: https://www.myearfun.com/orders
②If you bought on Amazon, you may log on to your Amazon account and find the corresponding order and check out. It's 3-7-7 digit number long, like this one: 113-7480573-9917003. If you have linked the Amazon account to your email address and there should be an order confirmation with the order # in it as well.
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