I just recently got these earbuds, and in the last two days I've had a few incidents where I went to use them and the left one won't turn on. The lights won't flash or anything. I can't get it to act like it's charging at all.
Any suggestions?
Hi friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
As for the issue you encountered, we kindly suggest you try the below steps.
1. Please use the charging cable to charge the case for 2 hours.
2. A. Use a toothpick to gently clean the metal contacts on the earbuds and charging case to avoid dust or wax stains;
B. Clean the contacts of the earbuds and the charging case with an alcohol cotton swab; (especially the groove of the earbud contacts);
C. Rub them with clean napkins, press the earbuds with forces to eliminate loose contact with the case and charge them around 1.5 hours to try it out. (Ensure the case has enough battery life simultaneously).
3. Reset and reconnect the earbuds as per the updated steps:
Step 1: Place both earbuds into the charging case.
Step 2: Keep the charging case open, touch and hold the button on each earbud simultaneously for at least 10s until they flash in purple, then earbuds have been reset successfully.
Step 3: Delete the old connection from the Bluetooth device and reconnect “EarFun Free Pro".
Below is the video link showing the complete steps of resetting and reconnecting for your ref.
https://youtu.be/GS9xTgOu_34
If the above methods still could not solve your issues, please email to our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty . EarFun provides 18-month warranty for every product. Your satisfaction is always greatly important to us.
Sincerely,
EarFun Customer Service Team
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