Hi,
i've purchased brand new Air earbuds, tried connecting them to my phone, only left worked. I've tried to charge earbuds but on the right one LED light doesn't even turn on (left lights up orange and works fine). After placing right earbud earbud or case makes cracking/ static noises. Tried to clean contact areas with alcohol swabs and toothpick.
Hi friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
Could you please send us your order number and a video to show the issue to check first?
Please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.
Sincerely,
EarFun Customer Service Team
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