Earfun Airpro 2 - making telephone does not work

May 20,2022
U578160103
May 20,2022 at 9:16 pm
May 20,2022 at 9:16 pm

hello there,

I bought the Earfun Airpro 2  in Feb 2022 which has been decently good enough till recently.

for the past week Earfun Airpro 2 - making telephone does not work.  no amount of resetting

or any other thing seems to work.  Any suggestions or do they replace as it will be under 2 year warrantly

or something

 

thanks

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EarFun CS Team

Staff Member

May 24,2022 at 1:27 am
May 24,2022 at 1:27 am

Hi friend,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused.

 

We kindly suggest you reboot your phone and then reset and reconnect the earbuds per the updated steps:

 

Step 1: Place both earbuds into the charging case.

Step 2: Keep the charging case open, press and hold the charging case button for at least 8s until both earbuds flash in purple, then earbuds have been reset successfully.

Step 3: Delete the old connection from the Bluetooth device and reconnect “EarFun Air Pro 2".

 

We also suggest you try to connect the earbuds to other models of devices to check whether it is still the same situation.

 

If the above methods still could not solve your issues, please email to our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

 

 

 

 

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