Earfun pro brand new won’t charge

Hi friend, 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

Could you please send us your order number to confirm the model of your earbuds? Do you mean the case is not charging or just the earbuds are not charging?

Please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty so we can respond to you ASAP. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

Sincerely,

EarFun Customer Service Team