The earbuds had been working great for about 9 months, but the left earbud randomly stopped playing sound. I can still control volume, pause/play, and skip songs, but I cant hear anything out of it. It doesnt play audio or even say when its turning on and off. I've tried factory resetting it multiple times but nothing seems to work.
Hi friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
Could you please send us your order number to check first? We need to confirm the model of the earbuds so that we can provide the corresponding suggestions to you.
Please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.
Sincerely,
EarFun Customer Service Team
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