Only on side plays audio at a time

Hi friend, 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

We kindly suggest you fully charge the earbuds, reboot your phone and then reset and reconnect the earbuds as per the updated steps:

Step 1. Delete the old connection from the Bluetooth device.

Step 2. Place the earbuds into the charging case and make sure they are being charged.

Step 3. Keep the charging case open, then press and hold the charging case button for 8 seconds until the LED indicator on both earbuds flash in purple 3 times.

Step 4. Search and reconnect “EarFun Air".

Below is the video link showing the complete steps of resetting and reconnecting for your ref.

https://www.youtube.com/watch?v=0UNDa4nLNQs

We also suggest you try to connect the earbuds to other models of devices to test whether it is still the same situation.

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

Sincerely,

EarFun Customer Service Team