Only on side plays audio at a time

Mar 22,2023
Mar 22,2023 at 10:43 am
Mar 22,2023 at 10:43 am

I have just purchased the earbuds and after pairing them with my phone they will only play audio from one side. If I take both out of the case the one which come out first plays the audio. If I put that one back then the sound starts coming out of the other side. Both work fine inpedendently and the controls work when both are out. 

I have tried resetting them a couple of times and repairing but it happens again.

Any suggestions?


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EarFun CS Team

Staff Member

Mar 23,2023 at 10:33 am
Mar 23,2023 at 10:33 am

Hi friend, 


Thanks for choosing EarFun. Sorry for the inconvenience caused. 


We kindly suggest you fully charge the earbuds, reboot your phone and then reset and reconnect the earbuds as per the updated steps:


Step 1. Delete the old connection from the Bluetooth device.

Step 2. Place the earbuds into the charging case and make sure they are being charged.

Step 3. Keep the charging case open, then press and hold the charging case button for 8 seconds until the LED indicator on both earbuds flash in purple 3 times.

Step 4. Search and reconnect “EarFun Air".


Below is the video link showing the complete steps of resetting and reconnecting for your ref.


We also suggest you try to connect the earbuds to other models of devices to test whether it is still the same situation.


If the above methods still could not solve your issues, please email our customer service team via or submit the warranty ticket on our official website: EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.




EarFun Customer Service Team


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