Sound comes on and off through the jack plug

May 06,2023
U696242775
May 06,2023 at 10:43 am
May 06,2023 at 10:43 am

I have a strange problem, when using the jack cable, evreytime the sound of the video lowers, the sound fully cuts off on the speaker and turns back on when the video sound goes up. For example people are having a conversation in a movie, then they stop speaking, the sound cuts off and the conversation starts again and it takes a second or 2 for the speaker to start emitting sound again. 

What can I do about that ?

I have 2 speakers and it does it with both. I tried changing the cable, trieded it on diferent computers and nothing changes.

I'm running it on Mac and can't do firmware upgrades. I also reset the seakers and still no change.

Thank you for your help.

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EarFun CS Team

Staff Member

Jun 02,2023 at 9:38 am
Jun 02,2023 at 9:38 am

Hi friend, 

 

Thanks for choosing EarFun. Sorry for the late reply and the inconvenience caused. 

 

Could you please send us your order number and a video to show the issue so we can give feedback to our product team to check? Please email our customer service team via service@myearfun.com. 

 

Sincerely,

 

EarFun Customer Service Team

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