Sound dropping in and out

Hi friend,

Thanks for choosing EarFun.Sorry for the inconvenience caused. 

Does this issue happen in stereo mode?

We kindly suggest you reboot your phone and then simultaneously press and hold "Volume +" and "Volume -" buttons for 5 seconds at least to reset and reconnect the speaker.

We also suggest you try to connect the speaker to other models of devices and try it somewhere the network is better to test whether it is still the same situation. Also, try the speaker on different occasions to see if it persists because the outer interference is uncontrollable.

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides 18-month warranty for every product. Your satisfaction is always greatly important to us.

Sincerely,

EarFun Customer Service Team