uboom l doesn't output sound on desktop though bluetooth connected and output selected

Jul 30,2023
U665017788
Jul 30,2023 at 9:38 pm
Jul 30,2023 at 9:38 pm

Hi,

I've having issue use uboom l as my laptap output device. The bluetooth is connected and I also selected as the default output device. But no sound comes out from it. Could anyone help with it?

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EarFun CS Team

Staff Member

Jul 31,2023 at 10:15 am
Jul 31,2023 at 10:15 am

Hi friend, 

 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

 

May we know the model of your laptop?

 

We kindly suggest you upgrade the system of your laptop, reboot your laptop, and then simultaneously press and hold the "Volume +" and "Volume -" buttons for 5 seconds at least to reset and reconnect the speaker. 

 

We also suggest you try to connect the speaker to other models of devices to test whether it is still the same situation. 

 

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

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