Volume Issues

Jan 03,2023
U330916078
Jan 03,2023 at 7:27 pm
Jan 03,2023 at 7:27 pm

Brand new EarFun Free 2S earbuds - charged them up, and when I make calls, people on the other end are unable to hear me - or can barely hear me.

Report Reply
EarFun CS Team

Staff Member

Jan 04,2023 at 10:14 am
Jan 04,2023 at 10:14 am

Hi friend, 

 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

 

We kindly suggest you reboot your phone and then reset and reconnect the earbuds per the updated steps:

 

Step 1. Delete the old connection from the Bluetooth device.

Step 2. Place both earbuds into the charging case.

Step 3: Keep the charging case open, press and hold the charging case button for at least 8s until both earbuds flash in purple, then the earbuds have been reset successfully.

Step 4: Search and reconnect “EarFun Free 2S".

 

We also suggest you connect the earbuds to other models of devices to test whether it is still the same situation. 

 

Note: Please wear the earbuds correctly, which will affect the call quality.

 

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

 

Report #1 Reply

Thread Info

0 Likes

1 Replies

3 Views

Last replied by EarFun CS Team

Community Highlight

About the IDEAS & SUGGESTIONS category About the IDEAS & SUGGESTIONS category

by EarFun Admin Jan 04,2022

Forum Statistics

663 Discussions

1107 Messages

2169 Members

Share this thread