About the IDEAS & SUGGESTIONS category

Jan 04,2022
EarFun Admin

Staff Member

Jan 04,2022 at 1:49 am
Jan 04,2022 at 1:49 am

You can share your any thoughts, experience, and feedback with us in this section. Your ideas and suggestions shape our future and are really important to us. Feel free to share them with us here!

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U655059761
Jan 07,2022 at 7:57 pm
Jan 07,2022 at 7:57 pm

Earfun, I love your products, but you really need to release an app.   

Most of your competitors have an app and it's becoming a standard expectation.  Reviewers almost always mention your lack of an app as a "con".

Your app should support, at a minimum:

  • firmware updates
  • battery levels
  • control remapping
  • preset & custom EQs

It would be nice to also be able to adjust ANC & transparency settings.

Look at the Panasonic Audio Connect, Soundcore, and QCY apps for feature ideas.

 

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U846881886
Apr 15,2022 at 9:28 am
Apr 15,2022 at 9:28 am

I am glad to see we can submit suggestions. I cannot yet speak about the products, mine is for the delivery.

I apologise in advance if what I am about to say is not meant for this  section. 

I ordered my headphones to Hungary. The order was submited to the Amazon Warehouse and then UPS was supposed to deliver. Unfortunately, it seems that UPS does not receive the contacts of the customer and they could not call me. After a couple of days of "unsuccessful" deliveries I got an email that the headphones can be picked from their office. UPS does not offer any contact with the courier during the delivery process. Meanwhile I had to go under quarantine so I will not be getting my device anytime soon.

I know it its not entirely EarFun or UPS fault. But maybe it is worth checking why the courier services do not receive the contacts of the customers. 

Report #2 Reply
Sean Jay

Staff Member

May 05,2022 at 3:24 am
May 05,2022 at 3:24 am
U846881886 said:

I am glad to see we can submit suggestions. I cannot yet speak about the products, mine is for the delivery.

I apologise in advance if what I am about to say is not meant for this  section. 

I ordered my headphones to Hungary. The order was submited to the Amazon Warehouse and then UPS was supposed to deliver. Unfortunately, it seems that UPS does not receive the contacts of the customer and they could not call me. After a couple of days of "unsuccessful" deliveries I got an email that the headphones can be picked from their office. UPS does not offer any contact with the courier during the delivery process. Meanwhile I had to go under quarantine so I will not be getting my device anytime soon.

I know it its not entirely EarFun or UPS fault. But maybe it is worth checking why the courier services do not receive the contacts of the customers. 

Click for original message

Maybe you can submit it through their official website: https://www.myearfun.com/process-warranty.

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doongoo
Jan 16,2023 at 8:49 am
Jan 16,2023 at 8:49 am

I would like to see automatic wear detection in the earphones, so if you remove  it from your ear, the music playing would stop.

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