Air Pro 2 constantly pausing music in both left and right buds

Hello - I received a pair of the EarFun Air Pro 2 earbuds for Christmas this year.  Overall, I like these ear buds though they are a little too boomy in the sound.  My biggest complaint has to do with the music pausing during use.  This happens with both buds.  It gets so frequent that I don't want to even use these.  I'm guessing it has to do with the in-ear detection?  I noticed that the Earfun app is listed in the specs on the Earfun website for the Air Pro 2 so I figured maybe the in-ear detection could be disabled in the app (maybe even decrease the bass as well?).   However, after downloading the app, it doesn't appear that my ear buds are supported.  Any advice on how I can resolve this problem.

Thanks, Darren