air pro 3 mic pick up alot of sttaic noise when doing video recording

Hi friend, 

Thanks for choosing EarFun. Sorry for the inconvenience caused.

May we know which model of device you use to record videos?  Did you choose the microphone of the earbuds as an input device?

Please email our customer service team via service@myearfun.com. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

Sincerely,

EarFun Customer Service Team

  i am using samsung s22 ultra pro video app to do the rocording.

i just record a few second of video without specking and listen to the video on playback

There is a lot of background noise.

I repeat the recording with the air S and there is no backbround noise

just tested again.Cannot replicate the issue.

Both video background noise is the same for air pro 3 and air s.

The different is i reset the earphone.

Thanks