Air Pro 4 - Connection Problems with my PC

Feb 03,2025
U566471145
Feb 03,2025 at 7:50 am
Feb 03,2025 at 7:50 am

The connection with the PC via bluetooth is not stable. Its changes from connected to disconnected randomly making listening to music or videos impossible. 

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juaaslo
Feb 03,2025 at 1:15 pm
Feb 03,2025 at 1:15 pm

I have similar issue. I need to test more, but when "dual connection" is active and buds are connected to phone and PC, the sound in Windows 11 is continuosly "blinking", making impossible to listen to anything. No disconnection message for me, just the sound disappearing continuosly. I need to test without dual mode connected for longer to see if then sound is stable, but I hope someone can offer a solution for this. I have no issues with a different computer and Windows 10 installed.

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U828190098
Feb 07,2025 at 10:1 pm
Feb 07,2025 at 10:1 pm

I had a few minor issues with them connecting to my laptop when I first got them.  However, since updating to the latest firmware (currently  0.3.5), the Air Pro 4's and my laptop absolutely hate each other.  I need to delete and re-pair the connection after every disconnect.  I've tested both in Windows 11 and Linux Mint 22.1 on the same laptop.  My laptop has an Intel Corp. Bluetooth 9460/9560 chip with bluetooth 5.1.  And, when I can get the Air Pro 4's to connect, the range is pretty bad with stuttering within 3 meters of the laptop.  I'd like to just blame this on a hardware incompatibility but, seeing the issue increase in severity after the firmware update makes me hopeful that this could be corrected or improved with subsequent updates.

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