Air Pro 4 - Noise Cancelling, creates noise in right ear

Aug 06,2024
Rob Kane
Aug 06,2024 at 1:16 pm
Aug 06,2024 at 1:16 pm

Hi there,

 

I just got my Air Pro 4 today and have updated. When I turn on ANC, I get a loud constant noise in my right ear.  Like brown noise.

Anybody else experienced this? I tried switching to AptX instead of LDAC to see if that was the issue and have tried with and without LE enabled.  Same problem. 

Source device is a HiBy M300 running Android 13. I don't get this with Air Pro  3 or Wave Pro on the same device. 

 

Any suggestions?

 

Thanks. 

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EarFun CS Team

Staff Member

Aug 07,2024 at 7:15 am
Aug 07,2024 at 7:15 am

Hi Friend,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused to you.

 

Please kindly send your order number to our customer service team: service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty.

 

Sincerely,

EarFun

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