Air ultipoint: call audio on PC is interrupted by Android notifications

Aug 15,2024
U261738097
Aug 15,2024 at 4:50 am
Aug 15,2024 at 4:50 am

On my Earfun Air Pro 4 (and also on the 3 before that), when using multipoint connection I'm facing an annoying issue.

 

While I'm on a Ms Teams call on my laptop, the audio from the call (which should have the utmost priority) gets interrupted whenever I receive a notification on my Android phone.

 

This is very bad on its own, but what's worse is that the audio interruption lasts quite a while longer than the time it takes to play the notification sound.

 

And so just to hear a .5 seconds chime (that still interrupts my call audio temporarily), I end up missing 4-5 seconds of call audio, to the point that when I'm back listening to the other person in the call, I may have missed some important bits or questions.

 

The workaround right now is to manually turn off my phone's Bluetooth, but then what's the point of having multipoint?

 

Shouldn't the earbuds be able to prioritize audio streams depending on whether it's calls or notifications or multimedia content?

 

Thanks

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U261738097
Aug 15,2024 at 4:51 am
Aug 15,2024 at 4:51 am

Thread title got truncated, could you please rename to Multipoint: call audio on PC is interrupted by Android notifications

 

Thanks

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EarFun CS Team

Staff Member

Aug 15,2024 at 8:54 am
Aug 15,2024 at 8:54 am

Hi Friend,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused to you.

 

Please kindly send your order number to our customer service team: service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty.

 

Sincerely,

EarFun

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U261738097
Aug 23,2024 at 3:44 pm
Aug 23,2024 at 3:44 pm
EarFun CS Team said:

Hi Friend,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused to you.

 

Please kindly send your order number to our customer service team: service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty.

 

Sincerely,

EarFun

Click for original message

Hi, this is the order number: EFR-240805-81853A

 

Please notice that this has been a long standing issue, even with the previous generation Air Pro 3.

 

Thanks

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