Air will connect in Windows 11 but then disconnects & no sound

Jul 08,2024
U849655880
Jul 08,2024 at 10:43 pm
Jul 08,2024 at 10:43 pm

Have a new Win11 PC and the Earfun Air  is recognised by Win11 during setup but Win11 then asks if PIN Code matches. PIN is displayed as 6 digits but never 0000 & I cannot change the code on the PC, only accept what is on the screen or cancel the pairing.
I have reset the Air buds, multiple times.
Uninstalled the Bluetooth devices from the PC, multiple times.
Changed the Bluetooth settings as per a Microsoft technical reply.
None of these things have allowed the Airs to pair fully with the PC so they work.

Just to make sure the Airs are working, I paired them to my Samsung phone in under 30 seconds.


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EarFun CS Team

Staff Member

Jul 09,2024 at 1:26 am
Jul 09,2024 at 1:26 am

Hi Friend,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused to you.

 

Please accept the displayed code to see if the headset can connect successfully.

 

If the above method still could not solve your issues, please kindly send us your PC model and order number to our customer service team: service@myearfun.com.

 

Sincerely,

EarFun Customer Service Team

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