ANC not working anymore

Nov 30,2023
U378215355
Nov 30,2023 at 12:36 pm
Nov 30,2023 at 12:36 pm

Hi, I boyght my air pro 3 about half a ear ago. And Anc used to work very Well until now. Now when I seitch between normal and Noise canceling mode I cannot notice any change. I tried hard reset but that did not helped. Wonderimg maybe microphones need some cleaning but not sure.

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EarFun CS Team

Staff Member

Dec 05,2023 at 7:10 am
Dec 05,2023 at 7:10 am

Hi Friend,

 

Thank you for choosing EarFun. Sorry for the inconvenience caused.

 

Could you please send us your order number to check first?

 

As for the issue you encountered, we kindly suggest you try the below steps.

 

1. Reboot your device and reset and reconnect the earbuds.

Step 1: Delete the old connection from the Bluetooth device.

Step 2: Place both earbuds into the charging case.

Step 3: Keep the charging case open, then press and hold the charging case button for at least 10s until both earbuds flash in purple, then earbuds have been reset successfully.

Step 4: Search and reconnect “EarFun Air Pro 3".

 

Note: After flashing purple, the earbuds will flash blue quickly. Do not take the earbuds at this time, wait for the earbuds to flash blue light slowly, and then search the earbuds on your device and connect.

 

2. Kindly update the firmware of the earbuds to the latest version.

 

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

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