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app crashing

Nov 15,2022 1

Nov 15,2022 at 5:8 pm

Every time i try to conect my erbuds to the earfun app it crashes and sends me back to the "add product" padge, what do i do?

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EarFun CS Team

Staff Member

Nov 17,2022 at 8:29 am

Hi friend,

Thanks for choosing EarFun. Sorry for the inconvenience caused.

May we know the model of your phone and the earbuds?

Looking forward to your reply.

Sincerely,

EarFun Customer Service Team

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U633950393

Nov 17,2022 at 1:34 pm

EarFun CS Team said:

Hi friend,

Thanks for choosing EarFun. Sorry for the inconvenience caused.

May we know the model of your phone and the earbuds?

Looking forward to your reply.

Sincerely,

EarFun Customer Service Team

Click for original message

i am using the pro 2's on a huawei p30

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EarFun CS Team

Staff Member

Nov 18,2022 at 10:34 am

Hi friend,

Thanks for your reply.

We are afraid that the EarFun Audio App is currently only compatible with the latest Air Pro SV, Air S and Free 2S. It couldn't manage the previous model due to the software or firmware differences between different earbuds. Sorry for any inconvenience caused.

Thanks for your understanding.

Sincerely,

EarFun Customer Service Team

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