Audio drops with two UBOOM X speakers in stereo mode

Dec 17,2024
U315910947
Dec 17,2024 at 1:8 am
Dec 17,2024 at 1:8 am

I recently got a second UBOOM X and am experiencing intermittent sound drops when paired in stereo mode.

Setup:

  • Two UBOOM X speakers v0.41
  • Galaxy S23, Android v14, One UI v6.1(software up-to-date, plenty of free space/memory)
  • Spotify v9.0.0.487

There are no sound drops when I pair two UBOOM L speakers v1.2.7 or use only one UBOOM X.

Initially tried the following:

  • Used all the Earfun app EQ options as well as my own.
  • Restarted phone.
  • Reset the speakers.
  • Unpaired, re-paired speakers.

None of that helped and I was consistently getting 10 to 20 drops an hour. However, disabling AAC and switching to SBC (Bluetooth Audio Codec) via dev options seemed to improve it. I thought it was fixed after about 4 hours with no audio drops (spread over a few listening sessions), however,  then I got three drops in the span of 10 minutes and two more drops within a minute of each other about 10 minutes after that.

Any suggestions? Is this is known bug, and is a fix in the works?

I can live with one drop every 4 hours, but not one every few minutes. Really don't want to return these speakers as they sound amazing.

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EarFun CS Team

Staff Member

Dec 17,2024 at 5:57 am
Dec 17,2024 at 5:57 am

Thank you for choosing EarFun. Please kindly send a video demonstrating the issue along with your order number to our customer service team for further assistance at service@myearfun.com.

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