Hello,
I took a brand new phones out of the box, charged them until the red light on the case went off. Then, I opened the case to pair them but nothing shows up on my phone. I tried different phones, still nothing.
I tried holding the pairing button on the case for 3 seconds expecting a light to start flashing but nothing happens no matter how long I hold the button.
Any advice? Thanks in advance!
Hi friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
Have you removed the insulating film on the earbuds? If not, please kindly remove the insulating film first and then follow the below steps to have a try.
1. Please use the charging cable to charge the earbuds and the case for 2 hours.
2. Reboot your devices and then reset and reconnect the earbuds per the updated steps:
Step 1: Delete the old connection from the Bluetooth device.
Step 2: Place both earbuds into the charging case.
Step 3: Keep the charging case open, press and hold the charging case button for at least 8s until both earbuds flash in purple, then earbuds have been reset successfully.
Step 4: Search and reconnect “EarFun Air Pro 2".
If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.
Sincerely,
EarFun Customer Service Team
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