Buds won't go into pairing mode and stay there?

Hi friend, 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

Have you removed the insulating film on the earbuds? If not, please kindly remove the insulating film first and then follow the below steps to have a try.

1. Please use the charging cable to charge the earbuds and the case for 2 hours.

2. Reboot your devices and then reset and reconnect the earbuds per the updated steps:

Step 1. Delete the old connection from the Bluetooth device.

Step 2. Place both earbuds into the charging case.

Step 3: Keep the charging case open, press and hold the charging case button for at least 8s until both earbuds flash in purple, then the earbuds have been reset successfully.

Step 4: Search and reconnect “EarFun Free 2".

If the above methods still could not solve your issues, please email to our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides 18-month warranty for every product. Your satisfaction is always greatly important to us.

Sincerely,

EarFun Customer Service Team