Charging case flashes red fast and earbuds don't charge

Jul 11,2022
U531599745
Jul 11,2022 at 8:57 am
Jul 11,2022 at 8:57 am

Hello.

 

Can  someone tell me whats wrong with the charging case?

1. If i plug in the case to recharge the led flashes red fast, not the slow red blinking that means it's charging.

2. the case does not charge the buds anymore if it's not plugged in.

2. the earbuds don't blink red like they're charging, they don't charge  and they don't disconnect from my phone when I put them in the case. As far as I know, they buds never turn off anymore. They just completely drain the battery in the case.

3. I can get the case to charge the  buds by following these steps. Plug in  the charging case but it's empty, insert the buds one at a time and  not closing the lid.

 

 

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EarFun CS Team

Staff Member

Jul 13,2022 at 2:11 am
Jul 13,2022 at 2:11 am

Hi friend,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused.

 

As for the issue you encountered, we kindly suggest you try the below steps.

 

For the charging case:

Under this circumstance for trouble-shooting, we would suggest you use our original usb-c cable and try switching different cables also even sockets to exclude the reasons of external factors.

 

If you have wireless charger, could you please try charging the case for 3.5 hours via it? We kindly suggest you try to adjust the place and put the case in the center of the charger.

 

For the earbuds:

A. Use a toothpick to gently clean the metal contacts on the earbuds and charging case to avoid dust or wax stains;

B. Clean the contacts of the earbuds and the charging case with an alcohol cotton swab; (especially the groove of the earbud contacts);

C. Rub them with clean napkins, press the earbuds with forces to eliminate loose contact with the case and charge them around 1.5 hours to try it out. (Ensure the case has enough battery life simultaneously).

 

If the above methods still could not solve your issues, please email to our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

 

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