Charging case no longer works unplugged

Mar 30,2023
U172717331
Mar 30,2023 at 8:11 pm
Mar 30,2023 at 8:11 pm

Hello, 

Once I unplug the case from the charging cable, the case and earbuds turn off and the battery no longer works, and I cannot connect the earbuds to anything.  Is the earfun case sold separately? 

Thank you. 

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EarFun CS Team

Staff Member

Apr 14,2023 at 9:50 am
Apr 14,2023 at 9:50 am

Hi friend, 

 

Thanks for choosing EarFun. Sorry for the inconvenience caused.

 

Could you please send us your order number and a video to show the issue you encountered to check? Please email our customer service team via service@myearfun.com. 

 

Sincerely,

 

EarFun Customer Service Team

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