Hello,
Once I unplug the case from the charging cable, the case and earbuds turn off and the battery no longer works, and I cannot connect the earbuds to anything. Is the earfun case sold separately?
Thank you.
Hi friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
Could you please send us your order number and a video to show the issue you encountered to check? Please email our customer service team via service@myearfun.com.
Sincerely,
EarFun Customer Service Team
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