Earfün Air S right ear bud does not charge properly and does not start when I take it out of the case.

Aug 28,2023
U282156490
Aug 28,2023 at 3:24 pm
Aug 28,2023 at 3:24 pm

Hello!

 

So I've been experiencing issues for weeks now. The case has been thoroughly cleaned, it doesn't help

The right bud doesn't start when I take it out of the case, I have it start it manually. Then if I put it back into the case it just doesn't charge, only when I charge it from my computer. 

Also, it never charges to 100% according to the app, only to about 60% and the case turns green.

How could I solve these issues? 

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U460490025
Aug 29,2023 at 12:28 am
Aug 29,2023 at 12:28 am

Hello, I am having the exact same issue with my Air S set. The problem has been going on for a month or so, and now it seems like the right ear bud won't work at all.

If anyone has a solution, I would greatly appreciate it.

Thank you!

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EarFun CS Team

Staff Member

Aug 29,2023 at 2:28 am
Aug 29,2023 at 2:28 am

Hi friend, 

 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

 

As for the issue you encountered, we kindly suggest you try the below steps.

 

1. Please use the charging cable to charge the case for 2 hours.

 

2. A. Use a toothpick to gently clean the metal contacts on the earbuds and charging case to avoid dust or wax stains;

B. Clean the contacts of the earbuds and the charging case with an alcohol cotton swab; (especially the groove of the earbud contacts);

C. Rub them with clean napkins, press the earbuds with forces to eliminate loose contact with the case and charge them for around 1.5 hours to try it out. (Ensure the case has enough battery life simultaneously).

 

3. Reset and reconnect the earbuds per the updated steps:

 

Step 1. Delete the old connection from the Bluetooth device.

Step 2. Place both earbuds into the charging case.

Step 3. Keep the charging case open, then press and hold the charging case button for at least 8 seconds until the LED indicator on both earbuds flash in purple.

Step 4. Search and reconnect “EarFun Air S".

 

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

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