Hi,
I've really enjoyed using the Earfun Air Pro 2 and I don't go anywhere without them. I have unfortunately lost the charging case, and it has only been a month since the purchase.
Are there any cross-compatibility between cases or would I be able to purchase a replacement case?
Thanks
Hi Friend,
Thanks for choosing EarFun. We are sorry to hear that.
We are afraid that the charging case won't be sold alone, sorry for the inconvenience.
How about we offer you a discount code for one pair and you may reorder the product again? But please kindly offer us the order number to check first.
Please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.
Thanks for your understanding.
Sincerely,
EarFun Customer Service Team
In Air Pro 2 Support, Oct 10,2024
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