Earfun Air Pro 3 cutting on Windows 11

Oct 03,2023
U635511969
Oct 03,2023 at 2:52 pm
Oct 03,2023 at 2:52 pm

So I'm pairing the earbuds with my Windows 11 laptop and play youtube video. The sound cuts every 6-7 seconds. What should I do? 

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EarFun CS Team

Staff Member

Oct 07,2023 at 9:38 am
Oct 07,2023 at 9:38 am

Hi friend, 

 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

 

May we know the model of your laptop and the environment near you while using the earbuds? Can the earbuds work normally with your mobile phone?

 

As for the issue you encountered, we kindly suggest you try the below steps.

 

1. Please use the charging cable to charge the case and the earbuds for 2 hours.

 

2. Update the Bluetooth driver of your laptop, reboot your laptop and then reset and reconnect the earbuds per the updated steps:

 

Step 1: Delete the old connection from the Bluetooth device.

Step 2: Place both earbuds into the charging case.

Step 3: Keep the charging case open, then press and hold the charging case button for at least 8s until both earbuds flash in purple, then earbuds have been reset successfully.

Step 4: Search and reconnect “EarFun Air Pro 3".

 

3. We also suggest you try to connect the earbuds to other models of devices and try the earbuds somewhere network is better to test whether it is still the same situation. Also, try the earbuds on different occasions to see if it persists because the outer interference is uncontrollable.

 

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

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U635511969
Oct 12,2023 at 1:11 pm
Oct 12,2023 at 1:11 pm

 Hello,

The laptop model is HP ProBook 455 G9. It has the latest updates installed. The earbuds seem to work fine with my phone and another laptop with Windows 10 installed. The enviroment - I use them at home. I tried resetting the buds as you described above, but no result.

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