Earfun air pro 3 not connect and one of the bud don’t have any light turning on

Hi Friend,

Thanks for choosing EarFun. Sorry for the inconvenience caused.

As for the issue you encountered, we kindly suggest you reboot your phone and reset the earbuds.

Step 1. Delete the old connection from the Bluetooth device.

Step 2. Place both earbuds into the charging case, assuring that the indicator light will flash white when you place them in the case.

Step 3. Keep the charging case open and double press the charging case button, the pairing indicator will flash white rapidly, just wait for the flash white transfer to flash white and green alternately, then the earbuds will be reset successfully.

Step 4. Search and reconnect “EarFun Air Pro".

If the above method still cannot solve your issues, please kindly send us your order number and email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty.

Sincerely,

EarFun Customer Service Team

Is there a way for me to send my earfun to you guys and let you guys fix it because I alredy done the step you guys tell but it still not work?

Hi Friend,

Thanks for your reply.

Please kindly send us your order number and email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty.

Sincerely,

EarFun Customer Service Team