I've successfully paired these headphones with my phone and another laptop (Lenovo) but they are not discovered by my Lenovo Thinkpadn when searching for available devices.
I have reset them using the button on the case until the lights turned purple and they still aren't visible to the laptop.
I've been able to successfully pair other headphones with the laptop so the issue seems to be the earfuns.
Hi friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
If the earbuds connect to your other devices normally, we are afraid that there is no quality issue with the earbuds.
We kindly suggest you upgrade the system of your laptop, reboot your laptop and then reset and reconnect the earbuds per the updated steps:
Step 1: Delete the old connection from the Bluetooth device.
Step 2: Place both earbuds into the charging case.
Step 3: Keep the charging case open, then press and hold the charging case button for at least 8s until both earbuds flash in purple, then earbuds have been reset successfully.
Step 4: Search and reconnect “EarFun Air Pro 3".
If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.
Sincerely,
EarFun Customer Service Team
In EarFun Air Series, Apr 04,2024
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