When I put my headphones back in to the case and close it, the headphones are staying connected?
They don't play sound anymore once in the case but they stay connected to my phone for some reason, how do I fix this? It wasn't doing this before
The headphones both charge fine when in the headphone case and everything.
Hi Friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused to you.
Could you please send us your order number and shoot a video to show the issue?
Please kindly email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty.
Sincerely,
EarFun Customer Service Team
Solution was to reset the earbuds and repair that fixed the issue
In Air Pro 3 Support, Oct 30,2024
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