EarFun Air Pro 3 staying connected (won't disconnect)

Jan 15,2024
U351091809
Jan 15,2024 at 3:34 pm
Jan 15,2024 at 3:34 pm

When I put my headphones back in to the case and close it, the headphones are staying connected?

They don't play sound anymore once in the case but they stay connected to my phone for some reason, how do I fix this? It wasn't doing this before

The headphones both charge fine when in the headphone case and everything.

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EarFun CS Team

Staff Member

Jan 16,2024 at 1:7 am
Jan 16,2024 at 1:7 am

Hi Friend,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused to you.

 

Could you please send us your order number and shoot a video to show the issue?

 

Please kindly email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty.

 

Sincerely,

 

EarFun Customer Service Team

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lilchina
Jan 16,2024 at 11:53 pm
Jan 16,2024 at 11:53 pm

Solution was to reset the earbuds and repair that fixed the issue

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