Earfun air pro not connecting

Hi friend,

Thanks for choosing EarFun.  Sorry for the inconvenience caused. 

Can the case be charged normally? If not, please kindly follow the below steps to try. 

Under this circumstance for trouble-shooting, we would suggest you use our original usb-c cable and try switching different cables also even sockets to exclude the reasons of external factors.  If you have a wireless charger, could you please try charging the case for 3.5 hours via it? We kindly suggest you try to adjust the place and put the case in the center of the charger.

Reboot your device and then reset and reconnect the earbuds per the updated steps:

Step 1. Delete the old connection from the Bluetooth device. 

Step 2. Place both earbuds into the charging case. Please confirm that the indicator light flashes in white once you put the earbuds into the charging case.

Step 3. Keep the charging case open and double press the charging case button, the pairing indicator will flash white rapidly, just wait for the flash white transfer to flash white and green alternately, the earbuds have been reset successfully.

Step 4. Search and reconnect “EarFun Air Pro".

Below is the video link showing the complete steps of resetting and reconnecting for your ref.

https://www.youtube.com/watch?v=IdNXvZoTINo

If the above methods still could not solve your issues, please email to our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides 18-month warranty for every product. Your satisfaction is always greatly important to us.

Sincerely,

EarFun Customer Service Team