Earfun Air Pro - Show as two bluetooth devices on phones rather than one pair

Jul 24,2022
U988868386
Jul 24,2022 at 10:20 am
Jul 24,2022 at 10:20 am

Hi Support,

Loving the  buds but something has happened where they act as two independation bluetooth earphones. I have tried the recommend reset. In case charging for 2hrs, then buds back in case and hit button for 10secs.

How can these be reset to be 1 pair of headphones rather than 2 please?

Cheers

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EarFun CS Team

Staff Member

Jul 25,2022 at 11:55 am
Jul 25,2022 at 11:55 am

Hi friend,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused.

 

As for the issue you encountered, we kindly suggest you try the below steps.

 

1. Please use the charging cable to charge the case for 2 hours.

 

2. A. Use a toothpick to gently clean the metal contacts on the earbuds and charging case to avoid dust or wax stains;

B. Clean the contacts of the earbuds and the charging case with an alcohol cotton swab; (especially the groove of the earbud contacts);

C. Rub them with clean napkins, press the earbuds with forces to eliminate loose contact with the case, close the lid and wait for 30 seconds. Open the lid and try the next steps.

 

3. Reboot your phone and then reset and reconnect the earbuds as per the updated steps:

 

Step 1. Delete the old connection from the Bluetooth device.

Step 2. Place both earbuds into the charging case, assuring that the indicator light will flash in white when you place them in the case.

Step 3. Keep the charging case open and double press the charging case button, the pairing indicator will flash white rapidly, just waiting for the flash white transfer to flash white and green alternately, then earbuds have been reset successfully.

Step 4. Search and reconnect “EarFun Air Pro".

 

Below is the video link showing the complete steps of resetting and reconnecting for your ref.

https://www.youtube.com/watch?v=IdNXvZoTINo

 

If the first attempt fails, please kindly repeat Step 2C and Step 3 to try again.

 

If the above methods still could not solve your issues, please email to our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

 

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