Earfun Air S won't update firmware

Nov 08,2022
U977763296
Nov 08,2022 at 9:4 pm
Nov 08,2022 at 9:4 pm

I just got the new Air S and on the app it says there is a firmware update available from version 0.4.9 to 0.5.1.  However, when i press update and the process is complete (the earbuds reboot and everything), it still says im on version 0.4.9. The earbuds are fully charged and i followed the instructions such as dont play music, do not exit interface or dont put them in the case.

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EarFun CS Team

Staff Member

Nov 10,2022 at 7:8 am
Nov 10,2022 at 7:8 am

Hi friend,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

 

We are afraid that the first upgrade did not work.  We kindly suggest you try upgrading a few more times. 

 

Notices: 

a. Keep the earbuds battery above 80%;

b. During the upgrade process, please take out the earbuds and put them next to the mobile phone. Do not use the earbuds until the upgrade is completed;

c. During the upgrade process, the earbuds will restart and the indicator light will flash.

 

If you have any questions, please feel free to contact us. 

 

Sincerely,

 

EarFun Customer Service Team

 

 

Report #1 Reply
Thong NGUYEN
Nov 13,2022 at 11:2 am
Nov 13,2022 at 11:2 am
EarFun CS Team said:

Hi friend,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

 

We are afraid that the first upgrade did not work.  We kindly suggest you try upgrading a few more times. 

 

Notices: 

a. Keep the earbuds battery above 80%;

b. During the upgrade process, please take out the earbuds and put them next to the mobile phone. Do not use the earbuds until the upgrade is completed;

c. During the upgrade process, the earbuds will restart and the indicator light will flash.

 

If you have any questions, please feel free to contact us. 

 

Sincerely,

 

EarFun Customer Service Team

 

 

Click for original message

It not work.

Report #2 Reply
Thong NGUYEN
Nov 13,2022 at 11:8 am
Nov 13,2022 at 11:8 am

Report #3 Reply
EarFun CS Team

Staff Member

Nov 17,2022 at 8:33 am
Nov 17,2022 at 8:33 am

Hi friend,

 

 Sorry to hear that. 

 

Could you please kindly send us a video to show the upgrade process so we can try to figure out the issue and better assist you? Please send the video to our customer service team via service@myearfun.com. 

 

Sincerely,

 

EarFun Customer Service Team

 

 

 

Report #4 Reply
U547485083
Nov 29,2022 at 3:44 pm
Nov 29,2022 at 3:44 pm
Thong NGUYEN said:

Click for original message

I have the same problem.

Report #5 Reply
U547485083
Nov 29,2022 at 3:46 pm
Nov 29,2022 at 3:46 pm

can you help me, please?

Report #6 Reply
U547485083
Nov 29,2022 at 4:12 pm
Nov 29,2022 at 4:12 pm

It's updating now, factory reset solved it :)

Report #7 Reply
U644563811
Feb 10,2023 at 9:9 pm
Feb 10,2023 at 9:9 pm

I purchased EarFun Air S about two weeks ago.    I've been unable to do a firmware update via the EarFun Audio app.

When I select "Firmware Version", I get a message "Network connection failed".   App is unable to connect to the network.  I have my wifi turned on.  I even tried it using cellular network only, but I still got the same error message.  See image below.

Current firmware ver:  0.0.50         <<--- is this the most recent version?  Unable to find any info on your website.

EarFun Audio app version:  11.4.20230209

UPDATE 2.16.2023:   Earfun support did reach out to me, but I can't find the response now. 

             Anyway, returning the earbuds, because they won't stay connected to my Firestick 4K. 

            After 10 minutes, they power down.  I've tried numerous things, but they keep disconnecting.   They stay connected to my Pixel6 just fine.   Overall, not a bad model, but  I don't like how multipoint works and the fact they won't stay connected to the Firestick.   It happens.                                                

 

 

Report #8 Reply
U656051673
Mar 08,2023 at 2:19 pm
Mar 08,2023 at 2:19 pm
U644563811 said:

I purchased EarFun Air S about two weeks ago.    I've been unable to do a firmware update via the EarFun Audio app.

When I select "Firmware Version", I get a message "Network connection failed".   App is unable to connect to the network.  I have my wifi turned on.  I even tried it using cellular network only, but I still got the same error message.  See image below.

Current firmware ver:  0.0.50         <<--- is this the most recent version?  Unable to find any info on your website.

EarFun Audio app version:  11.4.20230209

UPDATE 2.16.2023:   Earfun support did reach out to me, but I can't find the response now. 

             Anyway, returning the earbuds, because they won't stay connected to my Firestick 4K. 

            After 10 minutes, they power down.  I've tried numerous things, but they keep disconnecting.   They stay connected to my Pixel6 just fine.   Overall, not a bad model, but  I don't like how multipoint works and the fact they won't stay connected to the Firestick.   It happens.                                                

 

 

Click for original message

What was the support's answare regarding the firmware update? Is 0.0.50 the latest version, and what about that network connection error?

Report #9 Reply

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