Earfun Air won't connect to each other

Aug 06,2023
U610268159
Aug 06,2023 at 7:32 am
Aug 06,2023 at 7:32 am

My earfun air earbuds both work individually and connect to devices, but they won't sync to each other. I have tried a reset, I can't get them to flash purple at the same time. 

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EarFun CS Team

Staff Member

Aug 11,2023 at 7:55 am
Aug 11,2023 at 7:55 am

Hi friend, 

 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

 

As for the issue you encountered, we kindly suggest you try the below steps.

 

1. Please use the charging cable to charge the case for 2 hours.

 

2. A. Use a toothpick to gently clean the metal contacts on the earbuds and charging case to avoid dust or wax stains;

B. Clean the contacts of the earbuds and the charging case with an alcohol cotton swab; (especially the groove of the earbud contacts);

C. Rub them with clean napkins, press the earbuds with forces to eliminate loose contact with the case and charge them for around 1.5 hours to try it out. (Ensure the case has enough battery life simultaneously).

 

3. Reboot your device and then reset and reconnect the earbuds per the updated steps:

 

Step 1. Delete the old connection from the Bluetooth device.

Step 2. Place the earbuds into the charging case and make sure they are being charged.

Step 3. Keep the charging case open, then press and hold the charging case button for 8 seconds until the LED indicator on both earbuds flash in purple 3 times.

Step 4. Search and reconnect “EarFun Air".

 

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

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