Earfun airpro 3 left side earbud issues

Hi Friend,

Thanks for choosing EarFun.

May I ask if there is no touch operation but will the left earphone work normally as soon as the pressure is removed?

Looking forward to your reply.

yes the left earbud will work as intended if the pressure is removed. Also, I disabled all touch operations such as play/pause music  through the official earfun app. I'm concerned if this is a quality issue or needs any correction. I'm also writing to report another issue, after a full charge on the earphones box I remove the earphones and connect with my phone but always the left earbud charge is only charged to 90 percent whereas the right one is 100 percent charged always which I can see from the earfun official app, is this a quality issue? I always charged them equally and see this issue

Hi Friend,

Thanks for your reply.

Please kindly send us your order number and email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty.

Sincerely,

EarFun Customer Service Team

hello, I sent an email to your customer care with order number and also submitted the warranty ticket on the link given please give me a solution asap

hello what is the status thankyou