Earfun Free 1S

Mar 14,2024
U712392201
Mar 14,2024 at 1:47 pm
Mar 14,2024 at 1:47 pm

My EarFun Free 1s charging case is flashing white continuously. I've tried charging it for an hour, but the light remains the same. I'm unsure if it's actually charging. Additionally, the earbuds won't turn on even after opening the case.

Edit: Got resolved, I just got my replacement  (04/11/2024)

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EarFun CS Team

Staff Member

Mar 15,2024 at 1:28 am
Mar 15,2024 at 1:28 am

Hi Friend,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused to you.

 

Please kindly send us your order number and email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty.

 

Sincerely,

EarFun Customer Service Team

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U712392201
Mar 15,2024 at 5:25 am
Mar 15,2024 at 5:25 am
EarFun CS Team said:

Hi Friend,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused to you.

 

Please kindly send us your order number and email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty.

 

Sincerely,

EarFun Customer Service Team

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Thanks EarFun Customer Service Team for your response. I've already submitted the warranty claim form on the website link you provided, as suggested.

While I wait for further updates, I was wondering if anyone has any experience with similar cases and the typical processing timeframe for warranty claims thankyou.

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