Earfun mini saya bermasalah

Hi Friend,

Thank you for choosing EarFun. We are sorry for any inconvenience caused.

Could you please send us your order number and the phone model?

Could the earbuds be connected to other devices normally? 

We kindly suggest you reboot your device and then reset and reconnect the earbuds.

Step 1:  Unpair EarFun Free Mini from your Bluetooth-enabled device and delete the old connection on your device.

Step 2: Keep both earbuds out of the charging case, touch and hold the earbud button for at least 10s until they flash in red to turn off them.

Step 3: In power-off mode, touch and hold the earbud button simultaneously for at least 10s until both earbuds flash purple light three times, then earbuds have been reset successfully.

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

Sincerely,

EarFun Customer Service Team