Free pro 3 ear pods in case will not disconnect

Hi Friend,

Thank you for choosing EarFun. Sorry for the inconvenience caused.

Could you please send us your order number to check first?

As for the issue you encountered, we kindly suggest you try the below steps.

1. Please charge the case for over 1 hour. Under this circumstance for trouble-shooting, we would suggest you use our original USB-C cable and try switching different cables also even sockets to exclude the reasons of external factors. 

2. A. Use a toothpick to gently clean the metal contacts on the earbuds and charging case to avoid dust or wax stains;

B. Clean the contacts of the earbuds and the charging case with an alcohol cotton swab; (especially the groove of the earbud contacts);

C. Rub them with clean napkins, press the earbuds with forces to eliminate loose contact with the case, close the lid and wait for a while to check. (Ensure the case has enough battery life simultaneously).

If the above methods still could not solve your issues, please kindly shoot a video for us to show that the earbuds are still connected to your device when they are in the case and email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

Sincerely,

EarFun Customer Service Team

Thanks reseting and repairing fixed this issue