My watch always used to connect. When both air buds and watch are full power and connected, when I start running I find that unless I hold my watch almost to my ear, they cut out.
I was hoping a firmware update would help
Hi Friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused to you.
Please kindly send us your order number to our customer service team: service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty.
Sincerely,
EarFun Customer Service Team
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In EarFun Air Series, Apr 08,2026
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