không gọi điện bình thường qua AIR PRO 2

Apr 06,2022
U667109834
Apr 06,2022 at 8:16 am
Apr 06,2022 at 8:16 am
I have been using AIR Pro 2 for 1 month. The first 3 weeks, I called normally via it. The next week, when I called or received a call from another person, only I could hear my voice, and that person could not hear my voice. I thought maybe AIR Pro 2's Microphone is broken but i tried recording with the default recording application on my phone, but it still records normally. How should I handle this case?
The phones I am using are Xiaomi Mi10 5G and SamSung Galaxy S10 5G
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EarFun CS Team

Staff Member

Apr 09,2022 at 4:53 am
Apr 09,2022 at 4:53 am

Hi friend,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused.

 

We kindly suggest you reboot your devices and then reset and reconnect the earbuds per the updated steps:

 

Step 1: Place both earbuds into the charging case.

Step 2: Keep the charging case open, press and hold the charging case button for at least 8s until both earbuds flash in purple, then earbuds have been reset successfully.

Step 3: Delete the old connection from the Bluetooth device and reconnect “EarFun Air Pro 2".

 

We also suggest you try to connect the earbuds to other models of devices to test whether it is still the same situation. Please also check the setting of your phone to make sure the input device is the earbuds.

 

If the above methods still could not solve your issues, please email to our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty . EarFun provides 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

 

EarFun Customer Service Team

 

 

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