My earfun active noise cancelling earbuds - voice does not go through sometimes when i am on zoom call

Hi friend, 

Thanks for choosing EarFun.  Sorry for the inconvenience caused.

Could you please send us your order number to check first? We need to confirm the model of the earbuds so that we can provide the corresponding suggestions to you. Please email our customer service team via service@myearfun.com.

May we know the environment near you while making calls? Can the earbuds work normally when you connect them to your phone and make regular phone calls?

Sincerely,

EarFun Customer Service Team

hello team,

Order number is 114-3712435-0551436 , i had ordered this from Amazon. Environment near me while attending zoom meeting calls is absolutely disturbance free. I attend these calls from my home. I usually use these only for my office zoom meeting.