No light indicator on case when charging

Mar 11,2024
BH1886
Mar 11,2024 at 10:57 pm
Mar 11,2024 at 10:57 pm

Just bought new air pro 2s and the charging indicator on the case doesn't light up any colour at all. Is it faulty?

Nothing when plugged in.

No way of telling on the App if the case is charged or not

No light indicator no matter what I do, only out of the box today

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EarFun CS Team

Staff Member

Mar 12,2024 at 8:49 am
Mar 12,2024 at 8:49 am

Hi Friend,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused to you.

 

Under this circumstance for trouble-shooting, we would suggest you use our original Type-C cable and try switching different cables also even sockets to exclude the reasons of external factors.

 

If you have a wireless charger, could you please try charging the case for 3.5 hours via it? We kindly suggest you try to adjust the place and put the case in the center of the charger.

 

If none of this works, please kindly send us your order number and email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty.

 

Sincerely,

EarFun Customer Service Team

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