noise cancelling control issue

Aug 24,2023
U470417821
Aug 24,2023 at 8:49 am
Aug 24,2023 at 8:49 am

Dear team,

 

This is my second earfun headphone  ( I also own eurfun free pro 2) and generally I love you products. 

 

I face one strrange issue. During phone calls (iphone)  I'm not able to switch between noise canceling/ normal or ambient.  If I listen to e.g spotify on my phone I can switch. 

If I connect earphones to my windows laptop I cannot swith also during teams calls, skype or even if i listen to e.g. spotfy.

This issue I haven't encountered with earfun free pro 2 and I would say this should not be linked with any device or app.

Please could you help. I'm on version 1.0.6

 

 

 

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EarFun CS Team

Staff Member

Aug 24,2023 at 9:28 am
Aug 24,2023 at 9:28 am

Hi friend, 

 

Thanks for choosing EarFun. 

 

We are afraid that it is because the touch functions of the earbuds during the call will switch to functions related to hands-free conversation.  Sorry for any inconvenience caused. 

 

Thanks for your understanding.

 

Sincerely,

 

EarFun Customer Service Team

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U470417821
Aug 31,2023 at 7:24 pm
Aug 31,2023 at 7:24 pm
EarFun CS Team said:

Hi friend, 

 

Thanks for choosing EarFun. 

 

We are afraid that it is because the touch functions of the earbuds during the call will switch to functions related to hands-free conversation.  Sorry for any inconvenience caused. 

 

Thanks for your understanding.

 

Sincerely,

 

EarFun Customer Service Team

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So that is a feature not a bug?

 

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