noise cancelling control issue

Aug 24,2023
U470417821
Aug 24,2023 at 8:49 am
Aug 24,2023 at 8:49 am

Dear team,

 

This is my second earfun headphone  ( I also own eurfun free pro 2) and generally I love you products. 

 

I face one strrange issue. During phone calls (iphone)  I'm not able to switch between noise canceling/ normal or ambient.  If I listen to e.g spotify on my phone I can switch. 

If I connect earphones to my windows laptop I cannot swith also during teams calls, skype or even if i listen to e.g. spotfy.

This issue I haven't encountered with earfun free pro 2 and I would say this should not be linked with any device or app.

Please could you help. I'm on version 1.0.6

 

 

 

Report Reply
EarFun CS Team

Staff Member

Aug 24,2023 at 9:28 am
Aug 24,2023 at 9:28 am

Hi friend, 

 

Thanks for choosing EarFun. 

 

We are afraid that it is because the touch functions of the earbuds during the call will switch to functions related to hands-free conversation.  Sorry for any inconvenience caused. 

 

Thanks for your understanding.

 

Sincerely,

 

EarFun Customer Service Team

Report #1 Reply
U470417821
Aug 31,2023 at 7:24 pm
Aug 31,2023 at 7:24 pm
EarFun CS Team said:

Hi friend, 

 

Thanks for choosing EarFun. 

 

We are afraid that it is because the touch functions of the earbuds during the call will switch to functions related to hands-free conversation.  Sorry for any inconvenience caused. 

 

Thanks for your understanding.

 

Sincerely,

 

EarFun Customer Service Team

Click for original message

So that is a feature not a bug?

 

Report #2 Reply

Thread Info

0 Likes

2 Replies

5 Views

Last replied by U470417821

Community Highlight

About The Technology Category About The Technology Category

by EarFun Admin Dec 31,2021

Forum Statistics

696 Discussions

1158 Messages

2239 Members

Share this thread