May 19,2023 at 10:5 am
Hi friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
Have you removed the insulating film on the earbuds? If not, please kindly remove the insulating film first and then follow the below steps to have a try.
1. Please use the charging cable to charge the earbuds and the case for 2 hours.
2. Reboot your devices and then reset and reconnect the earbuds per the updated steps:
Step 1. Delete the old connection from the Bluetooth device.
Step 2. Keep the earbuds out of the charging case, touch and hold the earbuds button for at least 8 seconds to power off both earbuds and make sure both earbuds are powered off.
Step 3. In power-off mode, touch and hold the button on each earbud at the same time for at least 10 seconds until they flash alternately in blue and white, then earbuds have been reset successfully.
Step 4. Search and reconnect "EarFun Air Pro SV".
If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.
Sincerely,
EarFun Customer Service Team
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