When I open the case my left earbud (the right one is not working, but that's a separate issue) continually flashes blue but does not connect to my phone. I've tried resetting several times but no matter how long I hold the button nothing happens. Sometimes the blue flashing stops and displays red, but that's the only change I see.
Hi friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
As for the issue you encountered, we kindly suggest you try the below steps.
1. Please use the charging cable to charge the case for 2 hours.
2. A. Use a toothpick to gently clean the metal contacts on the earbuds and charging case to avoid dust or wax stains;
B. Clean the contacts of the earbuds and the charging case with an alcohol cotton swab; (especially the groove of the earbud contacts);
C. Rub them with clean napkins, press the earbuds with forces to eliminate loose contact with the case and charge them for around 1.5 hours to try it out. (Ensure the case has enough battery life simultaneously).
3. Reset and reconnect the earbuds per the updated steps:
Step 1. Delete the old connection from the Bluetooth device.
Step 2. Place both earbuds into the charging case.
Step 3: Keep the charging case open, press and hold the charging case button for at least 8s until both earbuds flash in purple, then the earbuds have been reset successfully.
Step 4: Search and reconnect “EarFun Free 2".
If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.
Sincerely,
EarFun Customer Service Team
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