Whenever I put my earbuds in the case, the left one goes in charging / sleep mode (slow red glow), the right one goes in pairing mode (rapid flashing blue / purple /red). This means it doesn't turn off when the case is closed, draining the battery, and connecting my calls even when it should be turned off.
How to proceed?
Hi friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
As for the issue you encountered, we kindly suggest you try the below steps.
1. Please use the charging cable to charge the case for 2 hours.
2. A. Use a toothpick to gently clean the metal contacts on the earbuds and charging case to avoid dust or wax stains;
B. Clean the contacts of the earbuds and the charging case with an alcohol cotton swab; (especially the groove of the earbud contacts);
C. Rub them with clean napkins, press the earbuds with forces to eliminate loose contact with the case, close the lid and wait for a while to check. (Ensure the case has enough battery life simultaneously).
If the above methods still could not solve your issues, please email to our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides 18-month warranty for every product. Your satisfaction is always greatly important to us.
Sincerely,
EarFun Customer Service Team
In Air Pro 2 Support, Oct 10,2024
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