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Hi Friend,

Thanks for choosing EarFun. Sorry for the inconvenience caused.

Could you please provide us with more details about the issues so that we can provide the corresponding suggestions to you?  

Please kindly send us your order number and email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty.

Sincerely,

EarFun Customer Service Team